Privacy Policy

Privacy Policy

Your privacy is important to us. This statement outlines our policy on how we manage the personal information we hold about our customers.

It is our policy to respect the confidentiality of information and the privacy of individuals. We are bound by the data protection principles contained in the Data Protection Act 1998.

Our privacy policy statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by our most current privacy policy statement.


Personal information

Our business is to meet our customers' needs. To do this effectively, we need to collect certain personal information.

The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details.

We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing customer service. We may also obtain information from other sources.

We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.

While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy.

Unless you are informed otherwise, the personal information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing customer service and products and giving you ongoing information or opportunities that we believe may be relevant to you.

We require that should any organisation, outside Freedo Trader Limited, who might handle or obtain personal Information as a service providers acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the data protection principles and this policy. Third party service providers may keep a record of any searches performed on our behalf and may use the search details to assist other companies in performing their searches. Please note that third parties are not covered by our privacy policy and are not subject to our privacy standards and procedures.

We have an appointed Privacy Officer to ensure that our management of personal information is in accordance with this statement and the Privacy Act.

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We might need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

We endeavour to ensure that the personal information we hold is accurate and up to date. We realise that this information changes frequently with changes of address and other personal circumstances.

Under the Data Protection Act, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The Act does set out some exceptions to this.

To make a request, please write to us, verifying your identity and specifying what information you require.

We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within 40 days of receipt of your application and any applicable fee.

If you consider that any action of ours breaches this privacy policy statement or the data protection principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly.

If you want to:

- make a general enquiry about Freedo Trader privacy policy

- change your personal information

- access your personal information

email us at info@freedotrader.com

Privacy: web supplement

This statement outlines some privacy issues specific to this app and website.

We may collect personal information you enter when using our app or website.


Technology improvements

We are constantly striving to improve functionality on this app through technology changes. This may mean a change to the way in which personal information is collected or used. The impact of any technology changes which may affect your privacy, will be notified in this Supplement at the time of the change.